Bryan Tupal
45 Upper Fairview Village
Baguio City, Philippines, 2600
E-mail: bryan.tupz@hotmail.com
WhatsApp: +639275571039
Skype: bryan.tupz
CV
Professional info
I am a Customer Support Hero who can help you take care of your customer for your
E-commerce business. I have an adequate experience in the customer service industry for nearly 9 years which I started in the corporate world. My expertise and experience in the industry would be a vital part for your e-commerce business making sure that your customer is getting a quality assistance they need and providing them exceptional customer service that they deserve.
Work experience
Virtual Assistant - Travelmore (bol.com, Netherlands)
2017 - present
Monitor inventory and product stocks and report to business owner.
Email Customer Support
2017 - present
Respond to customer emails concerning product ordered. Assist in handling
tracking number and refunds Provide quality customer service
Reports Analyst - Sykes Inc.
2008- 2016
create/send reports to account manager and supervisor for their call center operations. Builds KPI dashboard for the business daily operations.
Ember & Fireplaces – Bigcommerce Product Lister
2016 - 2017
List fireplace products and price using Bigcommerce
Create and maintain price spreadsheet for items and supplies
Virtual Assistant – Dating/Chat
Feb 2017- March 2017
Searching and screening potential dates for clients. Reply to messages on Tinder in behalf of clients. Managing Leads using Trello
Call Quality Analyst
Dec 2014 - April 2016
Listen to calls and score agents based on company standards. Submit and report to manager every week agent score average. Escalate all issues that may arise concerning agents performance on weekly and monthly basis
VitaminProz.com – Online Store Assistant
Aug 2014 - Feb 2017
List products to sell on Ebay using Auctiva. List products to sell on the internet using Bigcommerce. Create and maintain product database including item price and stocks
Credit Report Processor
May 2014 - Sept 2014
Enter credit report information of customer using Sugar CRM. Educate customer on how to improve their credit score
Areas of Expertise
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Customer Support: (Zendesk)
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E-commerce Platform: (Bigcommerce, Shopify & Auctiva)
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Project Management: (Trello, Asana & Evernote)
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General Virtual Assistance: (Dropbox, Google Drive, Google Docs, Google Sheet, Microsoft Office & Invoice Quick)
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Graphics: (Canva, Paint.Net)
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Communication: (Skype, WhatsApp, Zoom)
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Credit Report
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Excel Data Visualization
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Credit Education Support Experian, Equifax, Transunion